Starting with SentiOne React
In this section you can better understand one of our key modules in SentiOne's environment - social CRM platform, SentiOne React.
Online customer service within the SentiOne ecosystem
A communication management module available as part of the Enterprise package.
What is SentiOne React?
SentiOne React is an additional module designed to centralize and manage online customer communication. It enables customer service, social media, PR, marketing, and sales teams to work in one shared environment — without switching between multiple channels, inboxes, social media panels, and moderation tools.
React collects messages, comments, and mentions from different online sources, allowing teams to handle them efficiently, assign them to the right people or teams, manage statuses, and measure service quality.
Key use cases
| Area | How React supports it |
|---|---|
| Online customer service | Centralizes requests and messages from multiple channels |
| Social customer care | Enables teams to reply to comments and messages directly from the platform |
| Content moderation | Helps organize, assign, and close conversation threads |
| Crisis communication | Supports faster response to negative, urgent, or high-priority mentions |
| Online sales support | Helps manage customer questions and leads from digital channels |
| Team management | Provides visibility into KPIs, statuses, workload, and service quality |
Business value
SentiOne React helps organizations improve the quality of online customer service, reduce response time, and gain better control over communication across multiple channels.
By combining monitoring, thread management, routing, and reporting, companies gain a clearer view of customer relationships and stronger control over brand reputation.
Key benefits
| Benefit | Business impact |
|---|---|
| Faster response | Shorter response time for questions, comments, and requests |
| Less operational chaos | One workspace for multiple communication channels |
| Better team organization | Clear responsibility split and automatic case assignment |
| Full contact history | Easier case continuation and higher transparency |
| Quality control | Ability to measure KPIs, SLAs, and consultant performance |
| Better crisis management | Faster detection and handling of urgent threads |
| Scalability | Ability to expand the process as channels and teams grow |
Who is it for?
SentiOne React is especially useful for organizations that:
- manage communication with customers across multiple online channels,
- handle a high volume of comments, messages, or mentions,
- want to organize their social customer care process,
- need to measure team quality and efficiency,
- want to respond faster to potential crisis situations,
- are looking for one environment for monitoring, insights, and response.
Availability model
SentiOne React is available as an additional module in our portfolio.
For customers using lower-tier packages, launching React requires moving to the Enterprise package and adjusting the number of licenses and additional features to the team’s actual needs.
Summary
SentiOne React combines monitoring, online communication management, automation, and reporting in one working environment.
It is a solution for companies that want not only to know what is being said about their brand online, but also to respond effectively, organize the customer service process, and measure its performance.
SentiOne Listen + React = data, insights, and response in one ecosystem.