SentiOne Listen service status
All good!
SentiOne app and API are working normally
Monthly updates π οΈ
Deployment of the new version is usually planned on Thursdays at 16:00 CET. Although it should not happen, at this time you may experience platform instability or temporary glitches.
Upcoming works π
History π
| Incident date | Description |
|---|---|
| 2025-03-25 | 5:45 AM - 8:30 AM CET, Infrastructure provider's maintenance window regarding the network infrastructure upgrade process for security reasons. During this time window, the SentiOne application may be unstable. |
| 2025-01-27 | Mail delivery system problem From 25.01.2025 12:00PM CET till 27.01.2025 12:04PM CET SentiOne app had problem with mail delivery system. The problem was resolved by our service provider. All affected emails within this timeframe were scheduled for the resent. |
| 2024-10-29 | There's been a problem with mail delivery system. It has been resolved by 30th of October. |
| 2024-06-20 | Maintenance operation #2: Second part of the operation started on Monday, 17th of June. SentiOne will be unavailable from 8:45 to 12:15 CET (6:45 - 10:15 UTC) on Thursday, 20th of June Source issue |
| 2024-06-17 | Maintenance operation #1: As part of our ongoing efforts to improve services, our infrastructure provider has planned a preventive electrical maintenance on the site. Due to the identified a risk of electrical outage, to avoid any permanent impact we are shutting down some of our servers, which will result in unavailability of SentiOne Listen&React application. SentiOne will be unavailable from 8:45 to 12:15 CET (6:45 - 10:15 UTC) on Monday, 17th of June Source issue |
| 2023-02-28 | SentiOne systems are affected by our service provider incident . We were affected from around 8 P.M. UTC +1 (28.02.2023). ETA on planned completion of works by our provider: 2023-03-01 05:00 UTC+1. Our systems may be working unstable. |
| 2022-12-08 | SentiOne has experienced brief issues with loading mentions between 15:30-16:00 UTC+1. |
| 2022-10-28 | SentiOne systems are affected by our service provider incident. We were affected from around 0 A.M UTC +2 (29.10.2022). ETA on planned completion of works by our provider: 2022-10-29 12:15 UTC+2. At 16:47 UTC+2 our provider ended the maintenance. |
| 2022-09-09 | We're experiencing issues with Facebook integration. Some facebook posts might be missing due to that |
| 2022-07-13 | On 12.07.2022, from 4 PM UTC +2 to 10:00 AM (13.07.2022), we had some issues generating and sending reports & possible payment problems. We've resolved the issue and are now sending previous reports. Customers should also now be able to retry their payments. We apologize for the difficulties. |
| 2022-06-30 | We have a problem with sending e-mails and reports. Alerts can be delivered with a delay. |
| 2022-04-17 | SentiOne systems were affected by our service provider incident. We were affected from around 4 A.M UTC +2 (17.04.2022) until 1 AM UTC +2 (18.04.2022). |
| 2022-03-04 | SentiOne app was under scheduled maintenance between 21:00-23:00 CET/UTC+1. |
| 2022-02-07 | Between 9:00 AM - 12:00 PM, we've experienced an incident where the latest mentions weren't fetching. This shouldn't be happening right now, apologies for the trouble! |
| 2022-02-28 | We have identified an issue with our periodical reports where some reports have not been sent and some were sent as duplicates, this is already fixed. This issue was present since 23.02.2022. If you believe your account(s) might have been affected by this issue, please let us know on Intercom (message bubble in the bottom right-hand corner). |