SentiOne Listen service status

๐Ÿ‘

All good!

SentiOne app and API are working normally.

Monthly updates ๐Ÿ› ๏ธ

Deployment of new version is usually planned on Thursdays 16:00 CET. Although it should not happen, at this time you ma experience platform instability or temporary glitches.

Upcoming works ๐Ÿ•“

No upcoming planned maintenance windows.

History ๐Ÿ“†

Incident dateDescription
2024-06-20Maintenance operation #2: Second part of the operation started on Monday, 17th of June.

SentiOne will be unavailable from 8:45 to 12:15 CET (6:45 - 10:15 UTC) on Thursday, 20th of June

Source issue
2024-06-17Maintenance operation #1: As part of our ongoing efforts to improve services, our infrastructure provider has planned a preventive electrical maintenance on the site. Due to the identified a risk of electrical outage, to avoid any permanent impact we are shutting down some of our servers, which will result in unavailability of SentiOne Listen&React application.

SentiOne will be unavailable from 8:45 to 12:15 CET (6:45 - 10:15 UTC) on Monday, 17th of June

Source issue
2023-02-28SentiOne systems are affected by our service provider incident . We were affected from around 8 P.M. UTC +1 (28.02.2023). ETA on planned completion of works by our provider: 2023-03-01 05:00 UTC+1. Our systems may be working unstable.
2022-12-08SentiOne has experienced brief issues with loading mentions between 15:30-16:00 UTC+1.
2022-10-28SentiOne systems are affected by our service provider incident. We were affected from around 0 A.M UTC +2 (29.10.2022). ETA on planned completion of works by our provider: 2022-10-29 12:15 UTC+2. At 16:47 UTC+2 our provider ended the maintenance.
2022-09-09We're experiencing issues with Facebook integration. Some facebook posts might be missing due to that
2022-07-13On 12.07.2022, from 4 PM UTC +2 to 10:00 AM (13.07.2022), we had some issues generating and sending reports & possible payment problems. We've resolved the issue and are now sending previous reports. Customers should also now be able to retry their payments. We apologize for the difficulties.
2022-06-30We have a problem with sending e-mails and reports. Alerts can be delivered with a delay.
2022-04-17SentiOne systems were affected by our service provider incident. We were affected from around 4 A.M UTC +2 (17.04.2022) until 1 AM UTC +2 (18.04.2022).
2022-03-04SentiOne app was under scheduled maintenance between 21:00-23:00 CET/UTC+1.
2022-02-07Between 9:00 AM - 12:00 PM, we've experienced an incident where the latest mentions weren't fetching. This shouldn't be happening right now, apologies for the trouble!
2022-02-28We have identified an issue with our periodical reports where some reports have not been sent and some were sent as duplicates, this is already fixed.
This issue was present since 23.02.2022. If you believe your account(s) might have been affected by this issue, please let us know on Intercom (message bubble in the bottom right-hand corner).