Statuses
In SentiOne React, there are two default statuses of thread management - Success and Failure. Both of them close the thread automatically and are mainly defined for statistics purposes in the reports.
![0593cad2dd4e1d3ce5a10103c1a3844d207cf16d_statuses-1.jpg 606](https://files.readme.io/6ec96c7-0593cad2dd4e1d3ce5a10103c1a3844d207cf16d_statuses-1.jpg)
You can create your own statuses. If you wish for them to automatically close a thread, you should set them up as a success or a failure status with the customised name. You can also create a new status which doesn’t close the thread (= is neither a success, nor a failure).
There is one more type of status - Pause, which is available only in accounts with Advanced routing. This type of status is helpful when a users can get a new threads, even if they didn’t close their previous thread for some reason.
![03cd1d3dbb7e2a8401eaafbdd0c150dee0bc9147_statuses-4.jpg 788](https://files.readme.io/5074a71-03cd1d3dbb7e2a8401eaafbdd0c150dee0bc9147_statuses-4.jpg)
Examples of Statuses:
Pause:
- In progress - internal activities.
- In progress - waiting for client response.
Closing:
- Success.
- Failure.
- Closed - no answer required.
Updated over 2 years ago