How to add a new template - step by step
🔷 Adding a new response template is done through the Configuration module:
![replytemplate2.png 1780](https://files.readme.io/a2bcbab-replytemplate2.png)
Important!
The Reply templates tab is available for users with appropriate permissions.
🔷 Let’s start by adding a new category, such as “ATMs”
![replytemplate3.png 1545](https://files.readme.io/f0276eb-replytemplate3.png)
![replytemplate4.png 1188](https://files.readme.io/33abb0e-replytemplate4.png)
🔷 The next step is to add a new template within the chosen category:
First, choose a category in the top window, then name the new template and type the text of the template:
![replytemplates5.png 1242](https://files.readme.io/0556263-replytemplates5.png)
Updated almost 3 years ago