How to set up Priorities?

We have three types of priorities: low, medium or high :tada:

:one: Let’s assume that we have only low priorities in routing - in this case threads are assigned to teams and then to users in chronological order.
:two: If we set both low and high priorities in routing then threads from projects with low priority are assigned in chronological order; threads from projects with high priority create second queue which is emptied in the first place (threads in second queue are also assigned in chronological order within the queue; threads from "low" queue are waiting until the "high" queue is empty).

Example / routing table:

:large-blue-diamond: We have a thread which fits (based on keywords) project 1 and project 3 :arrow-forward: it will be assigned to Team A (because project 1 assigned to Team A is higher in routing tab.)

:large-blue-diamond: We have a thread which fits only project 2 :arrow-forward: it will be assigned to Team B and it will go to "low" queue.

:large-blue-diamond: We have a thread which fits only project 3 :arrow-forward: it will be assigned to Team B BUT it will be in "high" queue (if there are threads waiting in "low" queue, this thread will be assigned to a user earlier).


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