When you have all needed projects set and social accounts integrated, you can start responding on mentions directly from the tool.

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Definition

Each conversation in the SentiOne system is called a thread. And the workspace where you can reply directly from the tool to each mention on every social channel, is called Threads module.

The process of servicing the threads goes through different stages:
:arrow-forward: new
:fast-forward: : in service
:watch: waiting for review (optional)
:white-square-button: closed.

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Important!

Our tool supports thread management process which can be customised per a customer with configuration of projects, teams and advanced routing.

All new threads can be visible in "New" tab. All threads assigned to specific team or user are available in the "In service" tab.


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