What's new?

Here you can find latest product updates. Expect fresh news every month! πŸŽ‰


πŸ“† June 10, 2024: Introducing Top Events AI Summary and More!

πŸ”· Comprehensive AI Summary of the Most Significant Events

We are excited to announce a new feature in the AI Summary: The Most Significant Events. Our system now efficiently identifies key events over a designated time range, offering individual summaries for each event, complete with the date and a direct link to the relevant source mention.

To Access This Feature:

  • Navigate to the Mentions View.
  • Click the AI Summary Button.
  • Select The Most Significant Events from a Given Period of Time.
  • Dive deep into the top events from the selected timeframe.
  • Visit the source publication by clicking the link in the Sources section.

πŸ”· AI Summary brought to Analysis module!

We are pleased to announce that the AI Summary feature, previously available only in Mentions, is now integrated into the Analysis module as well. Enhance your project insights by analyzing peaks in the Mentions in Time widget and uncovering the underlying causes. All of this is seamlessly aligned with an informative chart, allowing you to make data-driven decisions with greater ease and accuracy.

To Utilize This Feature:

  • Navigate to the Analysis Module.
  • Click the AI Button on the Mentions In Time Widget to expand the menu.

πŸ“˜

BETA

Currently, the feature is limited to single-project widgets with daily, weekly, and monthly granulations.

  • Select Summary of the Most Significant Events.

Enjoy an AI-generated summary of major events, perfectly aligned with your chosen timeline!

πŸ”· Enhanced AI Summary with Doubled Analyzed Mentions

We have doubled the number of mentions analyzed in our AI Summary feature, delivering even more comprehensive and detailed insights.

πŸ”· Enhanced Missing URL Reports Feedback

Gain more visibility into the status of any missing URLs reported within the Sources module.

πŸ”· Updated Facebook Groups Filtering Rule

We have updated the rule used to filter data in Facebook Groups in alignment with recent changes to the Facebook Groups API. This rule has been expanded and is now available to all Listen users!

To Utilize This Feature:

  • Navigate to Projects module
  • Create or Update existing advanced project
  • Add Facebook Group rule
  • Paste URL of a group your authorized fanpage is a member of

More information about Facebook group monitoring and it's limitations can be found here

πŸ”· Updated Spanish Language Translations

The application translations in Spanish have been updated to better serve our Spanish-speaking users.

πŸ“† May 09, 2024: New AI Model and Sources Module!

AI Summary Powered by GPT-4

We are excited to announce the upgrade of our AI model, which enhances features such as AI Summary.

The upgrade is now available for all accounts with access to AI-based functionalities.

New Module: Sources

Our commitment has always been to provide the most comprehensive monitoring of web sources. While we already offer a vast amount of data out-of-the-box, there is occasionally a need to integrate additional sources. To meet this demand, we have introduced a new module called Sources, where you can report URLs or Domains that are not yet monitored by our tool. You can also track the progress of your reports!

Navigate to the Module from the Sidebar Menu

Report New URLs or Track the Status of Past Reports

Authorization Summary

We have revised the flow of Social Account authorization. Now, after successfully completing the process, our system will display a list of any new accounts integrated into the system. This feature is particularly helpful for users managing tens or hundreds of Fanpage accounts.

Authorizations Troubleshooting

We have introduced several enhancements to the Authorization module to simplify the troubleshooting of Social account integrations.

Facebook and Instagram - Troubleshooting FAQ

Common issues related to authorizing Facebook or Instagram accounts can now be found directly within our application.

Google My Business: Show List of Authorized Locations

You can now view a list of monitored locations within Google My Business authorizations.

Simply click the Show all places button to see the list of locations that SentiOne monitors.

πŸ“† Apr 10, 2024: Set language and locale on Shared Dashboards

Shared Dashboards: Enforce shared dashboards language

Now, when sharing your dashboards, you have the ability to enforce a specific language and date format. Additionally, you can opt to automatically select the language based on the viewer's browser preferences

Share your analysis

Click on "Show Settings" to see new options

Access additional options by expanding the Show settings menu. Customize language, date format, and timezone to align with your preferences.

Facebook Fanpage rule improvements

We've fixed the Mentions filter which included mentions authored by selected fanpage. This should no longer be the case and mentions should only include posts and comments in which selected fanpage was mentioned (If it was mentioned in a post - it will also include all comments under it)

Bug fixes

  • Improved Broken connection indicator: The indicator will now only display in the event of network disruptions.

  • Enhanced TikTok rule suggestions: Receive improved suggestions to add TikTok rules when no results are found.

  • React Stability Optimizations: Implemented optimizations to enhance the stability of the React system by removing outdated unserviced threads.

πŸ“† Mar 13, 2024: Introducing the Missing Mentions Reporting feature

Missing mentions: You can now easily report them!

We are delighted to introduce a new feature that enables users to report missing data within our system. Users can effortlessly submit a form detailing URLs that are not reflected in the application. This feature, accessible from the mentions view, is a step toward a comprehensive self-service tool for addressing absent posts and comments.

Open missing URLs form

You can get to the form in two ways:

  • By clicking Let us know button located in bottom right corner of the mentions screen (beneath all the filters)

OR

  • By clicking form link displayed when no results could be found in mentions screen

Provide list of domains, URLs, posts and comments which you find missing in SentiOne

Submit the form and wait for the contact!

Click Send button.

Member of Customer Support will reach out to you once missing data issue is resolved.

Optimize Your Investment: Simplified Transition to Annual Subscriptions

Unlock significant savings and enhance your experience by upgrading to an annual subscription. We've introduced a seamless option that empowers you to effortlessly switch to a yearly plan, ensuring you get the most out of your investment with us. Take advantage of this opportunity to extend your benefits and enjoy continued excellence in service.

Just hit the button Get discount

And click I am interested in the popup window

Comprehensive Bug Fixes and System Enhancements

Our commitment to refining and optimizing our platform is ongoing. In this update, we have addressed several issues to enhance user experience and platform stability:

  • Resolved an issue with sorting by first reply date in the supervisor panel.
  • Corrected the miscommunication of used AI features quota in the AI topics widget.
  • Implemented significant enhancements in dashboards and reports to prevent crashes caused by widget-specific bugs.
  • Addressed a styling issue in the Brand Health comparison widget within Shared Dashboards.
  • Fixed an issue with the purchase modal, which failed to display the features available in the Enterprise and Team packages for users operating the Polish UI.

This release also includes numerous other fixes and improvements aimed at bolstering the overall stability and performance of our platform.

πŸ“† Feb 14, 2024: AI Features broadly available!

Enhanced Integration: SentiOne & ChatGPT Collaboration

We are excited to share that our integration with ChatGPT has successfully transitioned from the BETA stage to widespread adoption! This milestone marks a significant enhancement in the AI features available on our platform.

For further details or to upgrade your service package, please reach out to our customer support team.

Improved User Experience: Top Sources Widget Update

The functionality of the Top Sources widget has been upgraded. Users can now seamlessly preview mentions and articles by clicking on a corresponding bar, enhancing the navigation and information retrieval process within the platform.

Comprehensive Bug Fixes and System Enhancements

Our commitment to refining and optimizing our platform is ongoing. In this update, we have addressed several issues to enhance user experience and platform stability:

  • Fixed an issue where notifications were not displayed when dashboard insights were active.
  • Resolved a misleading message error related to the AI Summary feature when insufficient mentions were available.
  • Corrected a bug causing the Reach and Impressions Summary widget to crash for specific Instagram accounts.
  • Adjusted the display of "Crises in Time" within AI Analysis reports for accuracy.

This release also includes numerous other fixes and improvements aimed at bolstering the overall stability and performance of our platform.

πŸ“† Jan 17, 2024: Comparison dashboards become even better!

πŸ”· New widget alert: Sources comparison

Elevate your brand's competitive analysis with our newly integrated Source Comparison Widget. This new widget enables a comprehensive comparison between the top sources referencing your brand and those of your competitors. Gain valuable insights into where conversations about your brand and your competitors are predominantly taking place, enhancing your market understanding and strategic planning.

How to add new widget?

πŸ”· Result comparison widget export available

We are excited to announce the new export capability for our Result Comparison Widget. Users can now seamlessly export their comparison data directly into CSV or PNG formats.

πŸ”· Top of mind widget export available

Enhancing the versatility of our Top of Mind Widget, we are pleased to introduce new export functionalities. Users now have the capability to export data from the Top of Mind Widget not only in CSV and XLS formats for detailed data analysis but also as an image for more visually engaging presentations. This update offers a broader range of options to accommodate various reporting and presentation needs.

πŸ”· New widget alert: Engagement summary in time

Dive deeper into customer interactions with our newly launched Engagement Summary Widget. It offers a dynamic way to track and analyze how your audience engages with your content over time. Gain valuable insights by observing and measuring key engagement metrics such as likes, comments and shares presented in a chronological timeline. This widget empowers you to understand the evolving patterns of engagement, enabling informed decisions to enhance your content strategy and audience connection.

How to add new widget?

πŸ”· Receive alerts about most relevant mentions!

Say goodbye to the hassle of sifting through numerous irrelevant mentions. Our enhanced Alert system allows you to set preferences so that you're notified only about mentions that meet a specified Influence Score threshold. This focused approach ensures that you stay informed about the most relevant and impactful discussions, saving time and increasing efficiency in your brand monitoring strategy.

πŸ“† Nov 15, 2023: Competitive analysis becoming easier and easier

πŸ”· New widget alert: Brand Health comparison

Comparing your Brand Health Index result to competitors never been easier! πŸŽ‡

Brand Health Index represents the ratio of positive to negative statements in a given time period.

With a new widget available, you can now see very clearly how you compare to the competition in terms of brand image health. Chart bars are color-coded to effortlessly analyze the results πŸ‘‰

πŸ’š green means excellent

πŸ’™ blue means average: good, but it could be better

πŸ’” red stands for not very nice result… (improvements needed!)

πŸ‘€

Where to find it?

Go to Analysis module and click on the Customize button in the upper left corner πŸ‘‰ check the first tab: Sentiment and select Brand Health comparison widget from the list πŸ‘‰ click Save and voila! Wait for the data to be loaded and enjoy checking the results!

πŸ”· Insights in Reports: welcome "Best Sources"

You can now enjoy another insight available with Brand Awareness report!

Best Sources are here to show you the best performing sources rated in 3 categories πŸ‘‰

πŸ”ΉBiggest impactΒ represents the source with both the highest number of mentions and highest reach. πŸ” It also shows if the impact was positive or negative, and gives an overview of commentators gender.

πŸ”ΉBiggest growthΒ shows the source with the highest growth in number of mentions, comparing to previous period. πŸ“ˆ You will find out if the growth is rather positive or negative.

πŸ”ΉBiggest gender differenceΒ finds the source where the difference between number of female commenters compared to male commenters is the hugest. 🚺 🚹

πŸ‘€

Where to find it?

Go to Reports module and click on the Create button in the upper left corner πŸ‘‰ select Brand awareness template (no matter if you need periodic or once generated type) πŸ‘‰ if you chose once generated report, make sure the selected date range is shorter than 31 days πŸ‘‰ double check if Sources analysis widget is selected πŸ‘‰ click Generate button and voila! Wait for the report to be generated and enjoy your insightful analysis!

🚧

Please note that this two conditions must be met in order to get Best Sources in your report πŸ‘‰

  • You need to create Brand Awareness report type with Sources analysis widget selected
  • Report can be either periodic or once generated type, but the selected period needs to be shorter than 31 days

πŸ”· LinkedIn Ads

You can now see more mentions from LinkedIn in SentiOne! πŸ‘€

We introduced LinkedIn Ads monitoring, thanks to which you can get more results from your authorized profile, including dark posts (targeted Ads that are not posted on a page or group timelines).

πŸ” Improvements and bug fixes

πŸš€ List of countries and languages in filters is now sorted alphabetically, so you can easily find what are you looking for. Filters are available e.g. in Mentions and Analysis panels.

πŸ› Engagement Rate is now displayed only on social media posts (because of a bug it was shown on some comments as well).



πŸ“† Nov 3, 2023: How do you compare to the competition?

πŸ”· Top-of-mind awareness

New widget in SentiOne, Top-of-mind awareness, shows the brand's positioning against the competition in terms of reach and positive reception of the brand by consumers. β™₯️

πŸ‘‰ You can now understand how aware of your brand the consumer is. Compare your results to others and look for improvements. Top-of-mind awareness refers to a brand being first in customers' minds when thinking of a particular industry or category πŸ“³

πŸ‘€

Where to find it?

Go to Analysis module and click on the Customize button in the upper left corner πŸ‘‰ check the first tab: General and select Top-of-mind awareness widget from the list πŸ‘‰ click Save and voila! Wait for the data to be loaded and enjoy checking the results!

πŸ”· Gender comparison

Another piece of useful information for your competitive analysis! πŸ’ͺ

With Gender comparison widget, you can now check the ratio of women and men authors and compare your results to competitors audience. 🚺 🚹 Find out who is their target group and gather insights to your marketing strategy. πŸ“ˆ

πŸ‘€

Where to find it?

Go to Analysis module and click on the Customize button in the upper left corner πŸ‘‰ check Audience tab and select Gender comparison widget from the list πŸ‘‰ click Save and voila! Wait for the data to be loaded and enjoy checking the results!

πŸ”· (e)X Twitter

It's been a few weeks since Twitter social media platform changed its name to X. Now, with official brand guidelines available, we could switch its logo and name in our system. πŸ”

You can now see a new X logo on mentions and the source name is changed from Twitter to X (Twitter). πŸ‘€

πŸ” Improvements and bug fixes

πŸš€ If you have an access to Upload mentions feature, you can now see new checkbox in Source filter, called Imported. Find your uploaded data there.

πŸ› Huge numbers (ones with more than 10 digits) are now displayed properly on Peaks Analysis page in the Brand Awareness report.



πŸ“† Oct 18, 2023: Autumn bag of improvements

πŸ”· Shares on LinkedIn

LinkedIn shared posts are available in SentiOne! πŸŽ‰

You can now see the content of LinkedIn post that was shared by your authorized account. What's more, you can find a link to this post in mention's context πŸ‘‡

πŸ”· SentiOne x ChatGPT: check your usage

In the previous What's new? release, we promised that you will be able to monitor your monthly ChatGPT features usage.

πŸ‘‰ What will be limited? Number of AI features usages (e.g. number of "AI summary" clicks)

πŸ‘‰ How can I check my limit? Go to Profile settings, choose ADD-ONS tab and check your total usage for AI features. There you can also learn more about the limits.

πŸ” Improvements and bug fixes

πŸš€ AI Topics widget is now loaded on demand. It means that first you need to select β€œClick to load data” button to start analyzing topics. This improvement prevents from using too much of your AI features limit.

πŸš€ You will now get in-app notifications for Alerts focused on selected sources.

πŸ› Countries and Languages lists on filters are now fully visible.



πŸ“† Oct 4, 2023: TikTok all around

πŸ”· TikTok coverage boost

You can now observe massive amount of TikTok data in SentiOne.

We’re happy to share that we improved coverage for this source and now you can enjoy several times more data!

πŸ”· Mentions upload

You can now import mentions to SentiOne. These could be, for example:

πŸ”Ή surveys results (from Google form, Survey Monkey, Hotjar, etc.)

πŸ”Ή emails and other correspondence with customers, e.g. from Intercom

πŸ”Ή data and reviews stored in your company internal systems or CRM

πŸ‘€

What are the benefits? How to upload mentions?

Learn more about this feature here πŸ‘‰ Can I import my own mentions to SentiOne?

🚧

Important!

Please note this feature is available for selected customers only. If you want to try it out, please contact our team via chat! πŸ’Œ

πŸ”· Another Insight available in Reports

You now get a full page in Brand Awareness report dedicated to Brand Health only! πŸŽ‰ Enjoy the automatic analysis of current Brand Health compared to previous period results.

Thanks to that, you can save your time on manually describing difference between current and previous period for your end customer. PDF/PPTX reports no longer needs to be edited.

πŸ‘€

Where to find it?

Go to Reports module and click on the Create button in the upper left corner πŸ‘‰ select Brand awareness template (no matter if you need periodic or once generated type) πŸ‘‰ if you chose once generated report, make sure the selected date range is shorter than 31 days πŸ‘‰ double check if Brand Health Index widget is selected πŸ‘‰ click Generate button and voila! Wait for the report to be generated and enjoy your insightful analysis!

🚧

Please note that this two conditions must be met in order to get Peaks Analysis in your report πŸ‘‰

  • You need to create Brand Awareness report type with Brand Health Index widget selected
  • Report can be either periodic or once generated type, but the selected period needs to be shorter than 31 days

πŸ”· SentiOne x ChatGPT: monthly limit

Closed BETA is slowly coming to an end, and soon we are going to introduce monthly limit of AI features usage.

πŸ‘‰ What will be limited? Number of AI features usages (e.g. number of β€œAI summary” clicks)

πŸ‘‰ How does it affect my work? We make sure it will affect your work as little as possible, as limits are going to be aligned with your current average usage. We will inform you about the limits and you will be able to monitor it. βœ…

πŸ” Improvements and bug fixes

πŸ› Country rule is now disabled (greyed out) when Advanced Query is used. These two rules cannot be considered at the same time.

πŸ› If you had a problem with displaying Insights for some projects - we're happy to say that it’s fixed and resolved. You can now click "Insights" on your Analysis and it works for every project with last 1-30 days period.



πŸ“† Sep 20, 2023: New metric for Tweets - welcome Views!

πŸ”· Tweet's Views

You can now check how many times a specific Tweet was viewed. πŸ‘€

This metric is available for each Post (as Tweets are currently known as Posts) and this data is provided directly from X (formerly Twitter), so it's as accurate as possible!

πŸ”· SentiOne x ChatGPT: keyword' synonyms

Tired of creating queries and coming up with different forms of search phrases? We got your back - you can now generate synonyms for the keywords! ✨

πŸ‘€

Where to find it?

Go to Projects module and start editing existing project or create a new one πŸ‘‰ hover your mouse over a keyword in one of the keywords rule where you include or exclude results to your project πŸ‘‰ wait for the Generate synonyms with AI button to appear and click it πŸ‘‰ choose what you'd like to add into project and voila! You have bunch of new keywords to expand your search results!

πŸ“˜

Don't forget!

This feature is available for ChatGPT BETA testers.

πŸ”· SentiOne x ChatGPT: improvements

From now on, AI summary is displayed in bullet points instead of plain text. It increases the readability and clarity of presented information.

πŸ“˜

Don't forget!

This feature is available for ChatGPT BETA testers.

πŸ” Improvements and bug fixes

πŸš€ Some filters are now hidden on Engagement Rate in time widget, so unnecessary options do not mislead you. We hid Type of mention filter and Sources, besides Facebook, Instagram, Twitter and TikTok (because these are the ones that have Engagement Rate calculated).



πŸ“† Sep 6, 2023: Insightful Reports

πŸ”· Peaks Analysis available in Reports

We know you wished to receive Insights straight to your mail inbox and we’re here to deliver! πŸ‡

You now get a full page in Brand Awareness report dedicated to Peaks Analysis only! πŸ”₯ You can find it right after How much is your brand discussed online? page.

Thanks to Peaks Analysis, you can save your time on describing Mentions in time chart for your end customer. PDF/PPTX reports no longer needs to be manually edited. βœ…

πŸ‘€

Where to find it?

Go to Reports module and click on the Create button in the upper left corner πŸ‘‰ select Brand awareness template (no matter if you need periodic or once generated type) πŸ‘‰ if you chose once generated report, make sure the selected date range is shorter than 31 days πŸ‘‰ double check if Mentions in time widget is selected πŸ‘‰ click Generate button and voila! Wait for the report to be generated and enjoy your insightful analysis!

🚧

Important!

Please note that this two conditions must be met in order to get Peaks Analysis in your report πŸ‘‰

  • You need to create Brand Awareness report type with Mentions in time widget selected
  • Report can be either periodic or once generated type, but the selected period needs to be shorter than 31 days

πŸ” Improvements and bug fixes

πŸš€ You can now check number of views for YouTube video presented as Views: on mention in SentiOne.

πŸ› Instagram Stories are collected properly again. In the first half of August there was an issue with Instagram API which was successfully resolved by Meta Developers.

πŸ› When Instagram social profile rule was focused on Mentions in Project configuration, it was collecting all posts written by the @author, instead of monitoring just the posts where @author was mentioned by someone else. Mentions option works correctly now, but you need to edit and save the project to make it work.



πŸ“† Aug 23, 2023: Topics analysis by AI

πŸ”· Facebook events' descriptions

Facebook events are mentions in SentiOne, and you can now read events descriptions straight from the tool.

This improvement can help you find particular Facebook events when searching by keywords.

πŸ”· SentiOne x ChatGPT improvements

Dear BETA testers, AI Topics widget just landed and it’s here to help you find most discussed themes among mentions in your projects. ✨

AI Topics groups results into common themes and shows 5 most frequently appearing ones. You can check the ratios of positive and negative mentions, read the summary of each topic and if you’re more curious, also read the mentions related to the chosen topic.

πŸ‘€

Where to find it?

Go to Analysis module and click on the Customize button in the upper left corner πŸ‘‰ find Reach and Trends tab and select AI Topics widget from the list πŸ‘‰ click Save and voila! Wait for the data to be loaded and enjoy checking the topics!

🚧

Important!

Please note that AI Topics are searched in 300-400 mentions with the highest Influence Score in the project.

πŸ” Improvements and bug fixes

πŸš€ When you click Show more words option on articles, SentiOne will open the source of this article in a new tab. This change is related to copyright law.



πŸ“† Aug 9, 2023: Stay aware of competitors' target audience

πŸ”· Gender analysis in Comparative report

You can now check how many of people talking online about your brand are women and men, and compare these results to your competitors' audiences. 🚺 🚹

πŸ‘€

Where to find it?

Go to Reports module and click on the Create button in the upper right corner πŸ‘‰ select Comparative report type (it's up to you if you want to generate it now - once, or receive periodical reports on your email) πŸ‘‰ fill the form and click Generate πŸ‘‰ Voila! Download the PDF and look for the Gender Analysis on one of the first pages of the report.

πŸ”· SentiOne x ChatGPT improvements

If you are an AI BETA tester, you may find these new features useful! ✨

πŸ”Ή You can now find description of most significant events in a selected time period thanks to AI summary in Insights' Peaks analysis. We will tell you exactly what happened so you don't have to analyze charts and mentions on your own.

πŸ”Ή AI summary is now available for the "(…) in time" charts. When you navigate through Analysis and need to get a summary for the exact peak or time range, you no longer need to switch to Mentions module to read AI summary!

πŸ” Improvements and bug fixes

πŸš€ Bulk operation feature in Mentions module is not more intuitive thanks to options presented in form of radio buttons.

πŸš€ We upgraded Facebook Marketing API to v16 due to deprecation of older API versions. There are no significant changes for SentiOne users.



πŸ“† July 26, 2023: Track your social media performance

πŸ”· Engagement Rate over time

Thanks to new widget you can now check how the average Engagement Rate fluctuated over chosen time period πŸ’Ÿ

Based on the chart find out πŸ‘‰

πŸ”Ήif your overall trend of Engagement Rate in time is positive

πŸ”Ήon which days exactly average Engagement Rate peaked

πŸ‘€

Where to find it?

Go to Analysis module and select any analysis dashboard πŸ‘‰ click Customize in the upper left corner πŸ‘‰ find Engagement tab and hover your mouse over time πŸ‘‰ select Engagement Rate in time and voila! You widget is available in the analysis dashboard.

🚧

Important!

Please note that Engagement Rate is a metric calculated for social media posts only (meaning, for example comments are not included).

Supported sources considered when calculating average ER are: Facebook, Instagram, Twitter and TikTok.

πŸ”· AI summary improvements

Good news for our SentiOne x ChatGPT BETA testers! πŸ˜ƒ

πŸ”ΉIt is possible to analyze not only 150-250 mentions, but even 300-400 most influential results within one AI summary πŸ”

πŸ”ΉNow you can choose the context of AI analysis by selecting one of the prepared prompts. Need more influence? Try to ask your own question with the customized option! πŸ”₯

πŸ”· Precise crisis monitoring

You can now check - minute by minute - how mentions spread over time. πŸ•

Use it to take your crisis monitoring to the new level, especially when the pace of discussion is really fast. πŸ‡

πŸ‘€

Where to find it?

Go to Analysis module and select any analysis dashboard πŸ‘‰ open filters (click the proper icon in the upper right corner of any "in time" widget) πŸ‘‰ find granulation, choose minute and apply your changes!

🚧

Important!

Please note that you can check mentions in minute granulation for past 48h only.

πŸ” Improvements and bug fixes

πŸš€ Appearance of the option β€œDisplay previous period” has been improved.

πŸ› Comments on Disqus are possible to monitor again.



πŸ“† July 13, 2023: Summertime is for the small improvements

We're working on a few cool features to release before the end of the month. In the meantime, enjoy small improvements and fixes that we do day-by-day to make sure you use the high quality tool! πŸ’—

πŸ” Improvements and bug fixes

πŸš€ We upgraded to the newer version of the Facebook API. According to our best knowledge, there are no significant changes, and no issues should occur on the users side.

πŸš€ Improvements were made regarding collecting comments from certain Facebook pages. Results should now be available.

πŸš€ You can now see tooltips near Retweets filters in Project configuration, Mentions and Analysis, so you won't forget the Retweets limitation on historical data.

πŸ› When you change the settings of Reach comparison widget, all works correctly now.



πŸ“† June 28, 2023: Changes to the Team plan

πŸ”· Twitter data limited

There were significant changes introduced regarding Twitter. No public data (searched by keywords and profiles) is available. If you’re our Team plan customer, you can only collect Private Messages from your authorized profile.

πŸ”· AI summary feature: BETA tests

If you’re participating in SentiOne x ChatGPT BETA tests, we’ve got good news for you! We upgraded the model to a newer version, so you can now analyze almost 4 times more mentions! πŸŽ‰

πŸ” Improvements and bug fixes

πŸ› Data ranges in exported β€œTop hours of the day” widget are now accurate and the same as in Analysis.

πŸ› YouTube searches for channels with β€œ@” in the channel name are now supported.



πŸ“† June 14, 2023: Alerts as precise as never before

πŸ”· Alerts for selected sources

Is TikTok critical to you and you need to spot crises in this specific source? Not a problem! You can now create Alerts for chosen domains. πŸ”₯

It is possible to set alerts for different sentiments, mention types and sources, including now πŸ‘‰ Facebook, Instagram, Twitter, TikTok, Reddit, reviews, blogs, forums, websites and video pages.

For example, thanks to all these options you can get customized email notification when number of negative mentions on Instagram hit 100! πŸ“‰

Click here to learn more about the Alerts.

πŸ‘€

Where to find it?

Go to Alerts module πŸ‘‰ click Create standard alert πŸ‘‰ enjoy creating alert tailored to your needs with options of mentions sentiment, type and sources!

πŸ” Improvements and bug fixes

πŸš€ If you have folder opened and click β€œCreate project”, that project will be saved in that folder by default. You can change this during project setup.

πŸš€ You can now check the mentions related to the specific places in the Top locations widget. Simply click on one of the chart bars to open the list of results!

πŸš€ You can now see full names of Insights’ trending hashtags in a more user friendly manner.

πŸš€ Interface appearance in React’s Configuration tab is improved.

πŸ› TikTok is no longer missing in β€œDomain group” column in mentions xls/csv raw exports.



πŸ“† May 31, 2023: User-friendly numbers formatting

πŸ”· Large numbers that are easy to read

Do you find it difficult to read "67592031 results" out loud quickly? Many of others too! That’s why you can now see large numbers separated by dots or commas, which makes them much easier to understand. This new formatting feature is available in Results summary and Reach summary widgets only. Try it out and let us know if we should expand it to all SentiOne charts! πŸš€

🚧

Important!

In different countries, numbers are formatted in varied ways (some using comas, some dots, and some spaces). Make sure you select the right date format in your Profile Settings.

πŸ”· Limitation regarding Twitter data

Please be aware that you can no longer collect new Retweets in SentiOne. But don't worry! - All of your historical Retweets are still available in the tool.

πŸ” Improvements and bug fixes

πŸš€ You can now see countries' full names on Top locations widget.
πŸš€ You can spot the increase in the number of results from Facebook and Twitter, especially in Spanish and English languages.



πŸ“† May 17, 2023: Where on Earth is your audience?

πŸ”· New widget: Top locations

You can now check the places where most of the mentions' authors were located.

Enjoy to switch between following areas πŸ‘‰

πŸ”Ή continents

πŸ”Ή countries

πŸ”Ή regions (such as states or provinces)

πŸ”Ή cities

All of that to get to know your audience better! πŸ’—

Click here to learn more about the Widgets.

πŸ‘€

Where to find Top locations widget?

Go to Analysis πŸ‘‰ display any dashboard πŸ‘‰ click Customize button in the top left corner πŸ‘‰ find Audience tab πŸ‘‰ hover your mouse over it, look for Top locations and click on it πŸ‘‰ widget should appear on your dashboard!

πŸ” Improvements and bug fixes

πŸš€ You can now resize the Ideal Customer Profile widget to better fit into your screen size.



πŸ“† Apr 19, 2023: Maintenance work

Easter was a great time to have a few days offs! πŸ₯ πŸ’ However, we always make sure you receive the best possible support, so in the last two weeks we provided bunch of improvements and fixes.

πŸ” Improvements and bug fixes

πŸš€ We've been working on improving the Twitter data coverage. SentiOne still provides continuous access to the official API.

πŸš€ Once there were URLs available just for Reddit posts, now it's time for level up. When using Go to source option, you will be redirected to exact Reddit comment.

πŸ› Simple Reply popup window is now closed after your message is sent.



πŸ“† Apr 5, 2023: Find the most liked & shared content easy

πŸ”· Advanced mentions sorting

You can now sort social media content by number of followers, likes and shares πŸ’—

Brand new sorting options can be found in Mentions module or Analysis' widgets. For example, they can help you with πŸ‘‰

πŸ”Ήfinding posts with the biggest number of likes

πŸ”Ήpreparing list of creators with the highest number of followers

πŸ”· ChatGPT BETA tests

In the upcoming week we will contact selected customers regarding ChatGPTxSentiOne experimental feature. Stay tuned! ✨

πŸ” Improvements and bug fixes

πŸ› It is now possible to set up the same minimum and maximum values for Likes, Comments, Shares and Followers advanced filters in Mentions.



πŸ“† Mar 22, 2023: Reddit is here!

πŸ”· More data in SentiOne

You can now find Reddit results in SentiOne πŸ”₯ With this integration we give you the opportunity to monitor posts & comments, track users profiles and your owned account content with private messages.

Go and check Reddit documentation for important details, but here's a short version for those who need it πŸ‘‰

πŸ”Ήif you want to search Reddit content by keywords, you don't need to configure anything, we collect data automatically based on your projects' keywords 😎

πŸ”Ήif you want to search for users profiles, authorize Reddit account first, and then use social profile Reddit rule step by step HERE

πŸ‘€

Where to find Reddit data?

Go to Mentions πŸ‘‰ find Source filter on the right πŸ‘‰ select Reddit checkbox

Watch out! Some of the historical Reddit mentions can be found in Forums source category. If you need precise sum of all Reddit results, it's better to use Website address (URL) filter.

πŸ”· Introducing new type of mention: Retweets

You can now find Retweets as a separate category in Type of mention filter! Bring your Analyses to a more customized and advanced level. Thanks to that, searching for Retweets and creating charts have never been easier.

πŸ” Improvements and bug fixes

πŸš€ You can now see who and when created the folder - just hover the chosen folder on the list with your mouse.

πŸš€ Search bar on projects list is now displayed no matter how many projects you have (previously it showed up only when you had more than 4 projects).

πŸ› There is no longer an issue with displaying axis' labels on the charts in Shared Analyses.



πŸ“† Mar 10, 2023: Mentions filters brought to the next level

πŸ”· Advanced filters in Mentions panel

You can now filter social media content by number of followers, likes, comments and shares! πŸŽ‰

4 brand new filtering options are available under Show advanced filters button at the bottom of the Mentions module.

Set up of the exact range is possible in two ways πŸ‘‰

πŸ”Ήusing a slider

πŸ”Ήediting text values

Searching for micro influencers or top commented posts was never that easy!

πŸ” Improvements and bug fixes

πŸš€ You can now easily access this page via link on the bottom of app sidebar. Simply look for WHAT'S NEW? button.

πŸ› After issue with counter in Mentions module, number of statements is now displayed correctly.

πŸ› It is again possible to change gender of the mention's author.



πŸ“† Feb 22, 2023: Bugs away!

πŸ”· Adding projects to folder made easy

Select all button is now available with searching while creating a folder β˜‘οΈ

Do you struggle with a lot of projects names starting with the same prefix? Would like to get them all into a folder with one click?

You can now search for a project name, press Select all and voila! You have it all in the folder.

Click here to learn more on how to manage projects folders.

πŸ” Improvements and bug fixes

πŸ› You can now search for nested folders using search bar on Projects list.

πŸ› You can now create nested folders (was not available for a moment).



πŸ“† Feb 13, 2023: Insightful audience analysis

πŸ”· Insights: introducing Authors

With newly added Authors insight, you can now quickly check a few pieces of information πŸ‘‰

πŸ”Ή How many unique authors are taking part in the discussions? See the number of people who posted mentions across all sources. Please note that in some cases SentiOne cannot obtain the author's name (e.g. when it comes to comments created by private Facebook users) and these authors are not counted in the result.

πŸ”Ή What are the most impactful Facebook authors categories? It helps you understand in which business categories Facebook authors recorded the highest reach. In addition, you can check if they're spreading the word in a rather positive or negative way. Place the cursor on the chart to see details regarding reach and sentiment.

Click here to learn more about the Insights.

πŸ‘€

Where to find Authors insight?

Go to Analysis πŸ‘‰ display any standard dashboard πŸ‘‰ click Insights button in the top right corner

πŸ”· Filter by Facebook authors categories

You can now filter Facebook mentions by authors categories. Thanks to that you can see in which industries your brand was discussed the most often. Use it to analyze your audience more efficiently πŸ’ͺ

πŸ‘€

Where to find it?

Go to Mentions πŸ‘‰ look for Facebook authors categories among the other filters in the right-side panel πŸ‘‰ click on it to see what authors categories are found in currently chosen project

πŸ” Improvements and bug fixes

πŸš€ You can now see huge numbers in Best Sources insight in a more user friendly manner.

πŸ› Percentage growth values in Best Sources insight are displayed correctly now.



πŸ“† Jan 25, 2023: Retweets sentiment change made easy

πŸ”· Sentiment bulk change for Retweets

You can now change the sentiment of all the same Retweets with one click! πŸ”₯

We know that changing Retweets' sentiment manually was a nightmare. We added the bulk operation for this mention type only, because Retweets are kind of the same statements with the same content, so the risk of damage to other users is close to zero.

Click here to learn more about the sentiment.

πŸ” Improvements and bug fixes

πŸš€ From now on, you can see nested folders on projects choosers in the more intuitive way (example: selecting projects for comparative analysis).

πŸ› You can filter threads by mention type in SentiOne React normally again.

πŸ› Nested comments on Wykop.pl are now posted and displayed correctly.



πŸ“† Jan 11, 2023: New insights & folders nesting just landed

πŸ”· Insights: Best Sources

You can now discover the best-performing sources rated in 3 categories πŸ‘‰

πŸ”Ή The most impactful source with insight about it's reach, sentiment and gender share πŸ‘‘

πŸ”Ή The source of the biggest growth, together with info if the growth was rather positive or negative πŸ“ˆ

πŸ”Ή See the source with the biggest difference in number of commenting women and men 🚺 🚹

Click here to learn more about the Insights.

πŸ‘€

Where to find Best Sources insight?

Go to Analysis πŸ‘‰ display any standard dashboard πŸ‘‰ click Insights button in the top right corner

πŸ”· Facebook authors categories

You can now find the author description under the Facebook page name.

The so called Facebook page category tells you what the business (author of the mention) does - e.g. it's News & Media website, or Italian Restaurant. Thanks to that you can check which business branches are talking about your brand the most.

You also will be able to filter by the authors categories soon πŸ”₯

πŸ‘€

Where to find Facebook authors categories?

Go to Mentions πŸ‘‰ take a look at any Facebook mention created by a page (not a private user) πŸ‘‰ the category is under the page name

You can also spot it in Analysis, for example on Top Authors widget.

πŸ”· Projects folders nesting

You can now create folders... in the folders 😍 Simply click on the Create folder button and you will see the possibility to select parent folder. Build the perfect hierarchy and use it to organize your projects even more effective. Note that maximum level of nesting is 5.

Click here to learn more on how to manage projects folders.

πŸ” Improvements and bug fixes

πŸš€ You can now see some mentions marked as Quote Tweets, so you can easily differentiate them from Tweets or Retweets, and make your analysis even deeper.

πŸš€ If you set up your Instagram Ads both to display as Post and Story, you will see 2 mentions in SentiOne. Are they duplicates? Not really. They have different metadata such as number of likes or comments, and we mark them differently - as Ad Story or Ad Post - so you shouldn't be confused. It's going to work for newly crawled mentions. Previously SentiOne collected Ad Stories only.