What's new?
Here you can find latest product updates. Expect fresh news every month! 🎉
📅 May 12, 2025: AI Project Assistant & TikTok Social Profile Monitoring
🔷 New project configurator: AI Assistant!
The AI Project Assistant is a conversational chat interface powered by a large language model (LLM) that guides you through project configuration by asking questions and automatically generating rules and settings. It gives you the opportunity to quickly create a project and then manually edit all details.
Why It Matters:
- Time savings – Get a fully configured project in minutes instead of manual setup.
- Consistent setups – Ensure best practices and standardized configurations across projects.
- Interactive customization – Adjust parameters on the fly through natural language prompts.
How to access the feature
- Navigate to Projects
- Click Create project button
- Click on AI Assistant tile
- Chat with the assistant to define project topic
- Once you're happy with the results click Continue button in top-right corner
- Choose Name and Save your project
⚠️ Note: Using the AI Project Assistant consumes AI credits.
🔷 TikTok Social Profile Monitoring
We've added support for TikTok in the Social Profiles project creator and added a new rule for monitoring TikTok profiles in the Advanced creator.
Why It Matters:
- Comprehensive listening – Track TikTok profiles end-to-end, not just mentions authored by specific profiles (include all the comments).
- Engagement insights – Analyze comments and interactions directly.
- Broader reach – Capture trends and sentiment from a key social platform.
How to access the feature
- Open the Social Profiles creator
- Select TikTok as a profile source
- Paste the profile URL (eg. https://www.tiktok.com/@fcbarcelona) to include it in your project
- You can also access it from Advanced project configurator
These updates are here to make your work easier and more efficient.
🚀 Stay tuned for more features coming your way!
📅 April 10, 2025: Custom AI Summaries & Smart Brand Color Recognition
🔷 Enhanced AI Summary Capabilities
Now you can create custom AI Summaries with your own prompts!
Why It Matters:
- Greater customization – You can create summaries that match your exact requirements
- More flexibility – You control how your AI-generated summaries are structured
- Personalized insights – You get precisely the information you need in your preferred format
How to access the feature
- Navigate to Mentions view
- Click on the AI Summary button
- Click on Ask your own question button
- Type in your custom prompt
- Click Generate AI Summary button
- Enjoy your Custom AI Summary
🔷 AI-Powered Project Color Selection
We've added intelligent automatic color selection that perfectly matches your brand identity!
Why It Matters:
- Intuitive branding – Your projects now have colors that align with your brand's visual identity
- Quick visual recognition – You can identify your projects at a glance across all dashboards
- Effortless organization – You save time with intelligently assigned colors that make sense
How to access the feature
- Your new projects automatically receive brand-appropriate colors when you create them
- You'll immediately see how the colors enhance your dashboard organization
🔷 AI Tagging Enhancements
Your AI Tagging system now supports up to 150 tags!
Why It Matters:
- Handle complex scenarios – You can build more extensive tagging taxonomies
- Greater classification detail – You can create more nuanced tag structures
- Enhanced organization – You have more flexibility for comprehensive content categorization
How to access the feature
- Your AI Tagging system automatically includes this increased limit
- You can now create and manage up to 150 tags for more detailed classification
These updates are here to make your work easier and more efficient.
🚀 Stay tuned for more features coming your way!
📅 March 13, 2025: Project Color Personalization and Export Improvements
🔷 Project Color Management
Now you can personalize your project experience by selecting custom colors for each project!
Why It Matters:
- Personal customization – Choose colors that align with your branding or preferences
- Visual organization – Easily distinguish between different projects across all views
- Consistent experience – Selected colors appear consistently throughout dashboards and reports
How to access the feature
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Go to Projects module
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Click ... button on project of your interested to expand actions menu
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Click on Change project color
- Select desired color
- Click Save
🔷 Improved XLSX Export
We've enhanced our XLSX export functionality to offer better formatting of columns in the export.
How It Benefits You:
- Better formatting – Improved column widths and overall readability of exported data
- Enhanced reliability – Fixed issues with special characters in sheet names that previously caused broken exports
- Improved analysis – More consistent and readable exports for your data analysis needs
How to access the feature
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Navigate to Mentions view
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Use the Download as options to download in XLSX format
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Experience the improved formatting and reliability in your exported files
🔷 Project Creator Improvements
We've optimized the copy in our Project Creator module for a clearer, more intuitive workflow!
Why It Matters:
- Clearer instructions – Updated text provides better guidance throughout the project creation process
- Streamlined workflow – Improved descriptions help you understand each step more easily
- Better user experience – Makes project setup more efficient and less confusing
How to access the feature
- Go to the Projects module
- Click Create
- Experience the improved guidance as you set up your new project
These updates are designed to enhance usability, improve efficiency, and provide clearer insights.
🚀 Stay tuned for more improvements!
📅 February 13, 2025: Improved Bulk Mode and XLSX Mentions Exports
🔷 Redesigned Bulk Operations Interface
We've completely revamped our bulk operations system to make it more user-friendly and efficient!
How It Helps:
- Better user experience – Redesigned form flow makes bulk operations more intuitive and easier to understand.
- Progress tracking – New progress bar visualization lets you monitor your bulk operations in real-time.
- Enhanced searching – Advanced tag search functionality helps you select relevant tags quickly
How to access the feature
- Navigate to Mentions view
- Click Bulk Operation button
- Experience the new, streamlined interface with progress tracking
🔷 New XLSX Export Format
We've upgraded our export system to use the modern XLSX format - one of our most requested features!
Why It Matters:
- Modern format – Replaced legacy XLS with the widely-supported XLSX format
- Enhanced compatibility – Better integration with current data analysis tools
How to access the feature
- Go to mentions view
- Scroll the page up to the download section
- Click on XLSX file button to download mentions in XLSX format!
These updates are designed to enhance usability, improve efficiency, and provide clearer insights.
🚀 Stay tuned for more improvements!
📅 January 16, 2025: AI Summary archive is here!
🔷 Mention Summaries History
Keeping track of past mentions just got easier with the AI Summaries History feature! Now, you can access previous summaries for a better analysis of trends over time.
How It Helps:
- Better tracking – Review past summaries to analyze evolving discussions.
- Improved insights – Make data-driven decisions with historical context.
- No extra cost for historical summaries – Accessing previously generated mention summaries does not consume AI credits, while generating new summaries still follows the standard AI credit usage.
How to access the feature
- Navigate to mentions view
- Click AI Summary button
- Click on the Archive tab to access previously generated summaries
- Click on the past summary entry to open it
🔷 Convert Line Charts to Bar Charts
We’re enhancing your data visualization experience by adding the option to convert line charts into bar charts within dashboards.
Why It Matters:
- More flexibility – Choose the best way to present your data.
- Clearer insights – Gain a better understanding of trends with improved visualization.
How to access the feature
- Navigate to Analysis module
- Click on the Chart Type icon
- Select desired representation of the widget
🔷 Consistent Project Colors Across Dashboard Widgets
We've improved color standardization across all dashboard widgets to ensure better visual clarity and consistency.
Benefits:
- Fixed project colors – Each project will now have the same color on every chart in analyses, ensuring consistency across different visualizations.
- Easier project comparison – Standardized colors make it simpler to compare different projects side by side.
- Better insights from dashboards – A more structured color scheme helps you quickly identify trends and patterns across multiple widgets.
How to access the feature
- Navigate to Analysis module
These updates are designed to enhance usability, improve efficiency, and provide clearer insights. 🚀 Stay tuned for more improvements!
📆 October 24, 2024: AI Tagging
🔷 New AI Feature: Automatic Tagging
We are excited to introduce the AI Tagging feature, designed to streamline your tagging process. This tool uses advanced AI algorithms to analyze mentions and automatically assign relevant tags, saving you time and effort in managing your mentions.
Key Features:
-
Automatic Tagging: AI will scan your mentions and assign the most appropriate tags based on the content of each mention. This will reduce the time spent manually tagging entries and ensure consistency across your projects.
-
Bulk Tagging: You can apply AI tagging to multiple mentions at once, significantly speeding up your workflow when handling large datasets.
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Cost Efficiency: Each bulk tagging action has an associated cost in AI credits, but the investment is minimal in comparison to the time saved.
To Access This Feature:
- Go to the Mentions section in the Listen module.
- Choose the mentions you want to tag and click AI Tagging.
- Choose whether you want to run the tagging on all pages or just the current one
- Select which tags you want to be automatically assigned
- Click Adjust
- You will be presented cost estimate in a popup window
- Once you you accept the tagging will begin
- When it's over you'll see detailed summary (including actual cost)
- Close the summary by clicking OK button
- Browse mentions to asses tagging results!
📆 August 29, 2024: Threads.net is here!
🔷 Threads.net Integration
We are thrilled to introduce the integration of Threads.net into SentiOne Listen! This new feature enables you to collect posts and comments initiated by Threads accounts that you authorize in Listen, expanding your monitoring capabilities. Additionally, you can now post replies directly on behalf of the authorized user, making your engagement more seamless.
To Access This Feature:
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Navigate to Authorizations module
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Click Authorize new account
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Select Threads tile and click Authorize button in bottom right corner
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You will be redirected to Threads.net platform where you have to sign in
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Then you'll be asked to accept integration with SentiOne Listen
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Click Continue as ... button
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You should see name of the authorized account in a popup window. Close it.
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Create new project
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Wait around 15 minutes for system to collect the data and open the project
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You can also post replies in React module
📆 August 01, 2024: Exciting New Features and Improvements!
🔷 Minimize Most Significant Events Summary Modal
We have improved the Most Significant Events Summary by allowing users to minimize the summary modal. This enhancement allows you to check other widgets while still keeping the AI Summary ready.
To Access This Feature:
- Navigate to the Dashboard and open Most Significant Events Summary window.
- Click on the Minimize button in the Most Significant Events Summary.
-
Bring back the modal at any time by clicking Show summary button
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🔷 Online Payment Link in Invoice Email
You can now pay for invoice using an online payment link directly in the invoice email without requiring you to sign in to SentiOne! This simplifies the payment process, making it more convenient for you.
To Use This Feature:
- Check your invoice email.
- Click the Pay online to complete your payment securely and quickly.
- You will be redirect to our payment provider Stripe where you can complete the purchase.
📆 July 04, 2024: Most significant events AI summaries made even better!
🔷 Enhanced navigation in Most significant events summary
We have made significant improvements to the Most significant events summary on the dashboards screen. You can now view both the chart and the event summaries at the same time. Additionally, moving your mouse over the chart will scroll the summaries section to the respective date!
To Access This Feature:
- Navigate to the Analysis Module.
- Click the AI Button on the Mentions In Time Widget to expand the menu.
- Select Summary of the most significant events.
- Interact with the mentions in time chart to see the summaries scroll in sync with your mouse movements.
- You can freeze the scrolling behavior by clicking on selected peak
🔷 Top Events Summary for Reach in Time
We have added the ability to open the Most Significant Events Summary for Reach in Time widgets as well. This will help you get deeper insights into significant events over a selected period.
To Utilize This Feature:
- Navigate to the Analysis Module.
- Click the AI Button on the Mentions in time by reach Widget to expand the menu.
- Click to open the Most Significant Events Summary.
🔷 Report Multiple Missing Sources at Once
Users can now paste multiple URLs into the missing sources form, improving the user experience and making it easier to report missing sources.
To Use This Feature:
- Navigate to the Sources module.
- Use the missing sources form to paste multiple URLs.
🔷 Bug Fix: Create Analysis from Mentions View
We have fixed a bug that prevented users from creating new analyses directly from the mentions view. You can now seamlessly create analyses from this view.
To Access This Feature:
- Navigate to the Mentions view.
- Use the Create Analysis feature without any issues.
Stay tuned for more updates and enhancements in the upcoming releases! We are committed to continuously improving your experience with SentiOne.
📆 June 10, 2024: Introducing Top Events AI Summary and More!
🔷 Comprehensive AI Summary of the Most Significant Events
We are excited to announce a new feature in the AI Summary: The Most Significant Events. Our system now efficiently identifies key events over a designated time range, offering individual summaries for each event, complete with the date and a direct link to the relevant source mention.
To Access This Feature:
- Navigate to the Mentions View.
- Click the AI Summary Button.
- Select The Most Significant Events from a Given Period of Time.
- Dive deep into the top events from the selected timeframe.
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Visit the source publication by clicking the link in the Sources section.
🔷 AI Summary brought to Analysis module!
We are pleased to announce that the AI Summary feature, previously available only in Mentions, is now integrated into the Analysis module as well. Enhance your project insights by analyzing peaks in the Mentions in Time widget and uncovering the underlying causes. All of this is seamlessly aligned with an informative chart, allowing you to make data-driven decisions with greater ease and accuracy.
To Utilize This Feature:
- Navigate to the Analysis Module.
- Click the AI Button on the Mentions In Time Widget to expand the menu.
BETA
Currently, the feature is limited to single-project widgets with daily, weekly, and monthly granulations.
- Select Summary of the Most Significant Events.
Enjoy an AI-generated summary of major events, perfectly aligned with your chosen timeline!
🔷 Enhanced AI Summary with Doubled Analyzed Mentions
We have doubled the number of mentions analyzed in our AI Summary feature, delivering even more comprehensive and detailed insights.
🔷 Enhanced Missing URL Reports Feedback
Gain more visibility into the status of any missing URLs reported within the Sources module.
🔷 Updated Facebook Groups Filtering Rule
We have updated the rule used to filter data in Facebook Groups in alignment with recent changes to the Facebook Groups API. This rule has been expanded and is now available to all Listen users!
To Utilize This Feature:
- Navigate to Projects module
- Create or Update existing advanced project
- Add Facebook Group rule
- Paste URL of a group your authorized fanpage is a member of
More information about Facebook group monitoring and it's limitations can be found here
🔷 Updated Spanish Language Translations
The application translations in Spanish have been updated to better serve our Spanish-speaking users.
📆 May 09, 2024: New AI Model and Sources Module!
AI Summary Powered by GPT-4
We are excited to announce the upgrade of our AI model, which enhances features such as AI Summary.
The upgrade is now available for all accounts with access to AI-based functionalities.
New Module: Sources
Our commitment has always been to provide the most comprehensive monitoring of web sources. While we already offer a vast amount of data out-of-the-box, there is occasionally a need to integrate additional sources. To meet this demand, we have introduced a new module called Sources, where you can report URLs or Domains that are not yet monitored by our tool. You can also track the progress of your reports!
Navigate to the Module from the Sidebar Menu
Report New URLs or Track the Status of Past Reports
Authorization Summary
We have revised the flow of Social Account authorization. Now, after successfully completing the process, our system will display a list of any new accounts integrated into the system. This feature is particularly helpful for users managing tens or hundreds of Fanpage accounts.
Authorizations Troubleshooting
We have introduced several enhancements to the Authorization module to simplify the troubleshooting of Social account integrations.
Facebook and Instagram - Troubleshooting FAQ
Common issues related to authorizing Facebook or Instagram accounts can now be found directly within our application.
Google My Business: Show List of Authorized Locations
You can now view a list of monitored locations within Google My Business authorizations.
Simply click the Show all places button to see the list of locations that SentiOne monitors.
📆 Apr 10, 2024: Set language and locale on Shared Dashboards
Shared Dashboards: Enforce shared dashboards language
Now, when sharing your dashboards, you have the ability to enforce a specific language and date format. Additionally, you can opt to automatically select the language based on the viewer's browser preferences
Share your analysis
Click on "Show Settings" to see new options
Access additional options by expanding the Show settings menu. Customize language, date format, and timezone to align with your preferences.
Facebook Fanpage rule improvements
We've fixed the Mentions filter which included mentions authored by selected fanpage. This should no longer be the case and mentions should only include posts and comments in which selected fanpage was mentioned (If it was mentioned in a post - it will also include all comments under it)
Bug fixes
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Improved Broken connection indicator: The indicator will now only display in the event of network disruptions.
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Enhanced TikTok rule suggestions: Receive improved suggestions to add TikTok rules when no results are found.
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React Stability Optimizations: Implemented optimizations to enhance the stability of the React system by removing outdated unserviced threads.
📆 Mar 13, 2024: Introducing the Missing Mentions Reporting feature
Missing mentions: You can now easily report them!
We are delighted to introduce a new feature that enables users to report missing data within our system. Users can effortlessly submit a form detailing URLs that are not reflected in the application. This feature, accessible from the mentions view, is a step toward a comprehensive self-service tool for addressing absent posts and comments.
Open missing URLs form
You can get to the form in two ways:
- By clicking Let us know button located in bottom right corner of the mentions screen (beneath all the filters)
OR
- By clicking form link displayed when no results could be found in mentions screen
Provide list of domains, URLs, posts and comments which you find missing in SentiOne
Submit the form and wait for the contact!
Click Send button.
Member of Customer Support will reach out to you once missing data issue is resolved.
Optimize Your Investment: Simplified Transition to Annual Subscriptions
Unlock significant savings and enhance your experience by upgrading to an annual subscription. We've introduced a seamless option that empowers you to effortlessly switch to a yearly plan, ensuring you get the most out of your investment with us. Take advantage of this opportunity to extend your benefits and enjoy continued excellence in service.
Just hit the button Get discount
And click I am interested in the popup window
Comprehensive Bug Fixes and System Enhancements
Our commitment to refining and optimizing our platform is ongoing. In this update, we have addressed several issues to enhance user experience and platform stability:
- Resolved an issue with sorting by first reply date in the supervisor panel.
- Corrected the miscommunication of used AI features quota in the AI topics widget.
- Implemented significant enhancements in dashboards and reports to prevent crashes caused by widget-specific bugs.
- Addressed a styling issue in the Brand Health comparison widget within Shared Dashboards.
- Fixed an issue with the purchase modal, which failed to display the features available in the Enterprise and Team packages for users operating the Polish UI.
This release also includes numerous other fixes and improvements aimed at bolstering the overall stability and performance of our platform.
📆 Feb 14, 2024: AI Features broadly available!
Enhanced Integration: SentiOne & ChatGPT Collaboration
We are excited to share that our integration with ChatGPT has successfully transitioned from the BETA stage to widespread adoption! This milestone marks a significant enhancement in the AI features available on our platform.
For further details or to upgrade your service package, please reach out to our customer support team.
Improved User Experience: Top Sources Widget Update
The functionality of the Top Sources widget has been upgraded. Users can now seamlessly preview mentions and articles by clicking on a corresponding bar, enhancing the navigation and information retrieval process within the platform.
Comprehensive Bug Fixes and System Enhancements
Our commitment to refining and optimizing our platform is ongoing. In this update, we have addressed several issues to enhance user experience and platform stability:
- Fixed an issue where notifications were not displayed when dashboard insights were active.
- Resolved a misleading message error related to the AI Summary feature when insufficient mentions were available.
- Corrected a bug causing the Reach and Impressions Summary widget to crash for specific Instagram accounts.
- Adjusted the display of "Crises in Time" within AI Analysis reports for accuracy.
This release also includes numerous other fixes and improvements aimed at bolstering the overall stability and performance of our platform.
📆 Jan 17, 2024: Comparison dashboards become even better!
🔷 New widget alert: Sources comparison
Elevate your brand's competitive analysis with our newly integrated Source Comparison Widget. This new widget enables a comprehensive comparison between the top sources referencing your brand and those of your competitors. Gain valuable insights into where conversations about your brand and your competitors are predominantly taking place, enhancing your market understanding and strategic planning.
How to add new widget?
🔷 Result comparison widget export available
We are excited to announce the new export capability for our Result Comparison Widget. Users can now seamlessly export their comparison data directly into CSV or PNG formats.
🔷 Top of mind widget export available
Enhancing the versatility of our Top of Mind Widget, we are pleased to introduce new export functionalities. Users now have the capability to export data from the Top of Mind Widget not only in CSV and XLS formats for detailed data analysis but also as an image for more visually engaging presentations. This update offers a broader range of options to accommodate various reporting and presentation needs.
🔷 New widget alert: Engagement summary in time
Dive deeper into customer interactions with our newly launched Engagement Summary Widget. It offers a dynamic way to track and analyze how your audience engages with your content over time. Gain valuable insights by observing and measuring key engagement metrics such as likes, comments and shares presented in a chronological timeline. This widget empowers you to understand the evolving patterns of engagement, enabling informed decisions to enhance your content strategy and audience connection.
How to add new widget?
🔷 Receive alerts about most relevant mentions!
Say goodbye to the hassle of sifting through numerous irrelevant mentions. Our enhanced Alert system allows you to set preferences so that you're notified only about mentions that meet a specified Influence Score threshold. This focused approach ensures that you stay informed about the most relevant and impactful discussions, saving time and increasing efficiency in your brand monitoring strategy.
📆 Nov 15, 2023: Competitive analysis becoming easier and easier
🔷 New widget alert: Brand Health comparison
Comparing your Brand Health Index result to competitors never been easier! 🎇
Brand Health Index represents the ratio of positive to negative statements in a given time period.
With a new widget available, you can now see very clearly how you compare to the competition in terms of brand image health. Chart bars are color-coded to effortlessly analyze the results 👉
💚 green means excellent
💙 blue means average: good, but it could be better
💔 red stands for not very nice result… (improvements needed!)
Where to find it?
Go to Analysis module and click on the Customize button in the upper left corner 👉 check the first tab: Sentiment and select Brand Health comparison widget from the list 👉 click Save and voila! Wait for the data to be loaded and enjoy checking the results!
🔷 Insights in Reports: welcome "Best Sources"
You can now enjoy another insight available with Brand Awareness report!
Best Sources are here to show you the best performing sources rated in 3 categories 👉
🔹Biggest impact represents the source with both the highest number of mentions and highest reach. 🔝 It also shows if the impact was positive or negative, and gives an overview of commentators gender.
🔹Biggest growth shows the source with the highest growth in number of mentions, comparing to previous period. 📈 You will find out if the growth is rather positive or negative.
🔹Biggest gender difference finds the source where the difference between number of female commenters compared to male commenters is the hugest. 🚺 🚹
Where to find it?
Go to Reports module and click on the Create button in the upper left corner 👉 select Brand awareness template (no matter if you need periodic or once generated type) 👉 if you chose once generated report, make sure the selected date range is shorter than 31 days 👉 double check if Sources analysis widget is selected 👉 click Generate button and voila! Wait for the report to be generated and enjoy your insightful analysis!
Please note that this two conditions must be met in order to get Best Sources in your report 👉
- You need to create Brand Awareness report type with Sources analysis widget selected
- Report can be either periodic or once generated type, but the selected period needs to be shorter than 31 days
🔷 LinkedIn Ads
You can now see more mentions from LinkedIn in SentiOne! 👀
We introduced LinkedIn Ads monitoring, thanks to which you can get more results from your authorized profile, including dark posts (targeted Ads that are not posted on a page or group timelines).
🔝 Improvements and bug fixes
🚀 List of countries and languages in filters is now sorted alphabetically, so you can easily find what are you looking for. Filters are available e.g. in Mentions and Analysis panels.
🐛 Engagement Rate is now displayed only on social media posts (because of a bug it was shown on some comments as well).
📆 Nov 3, 2023: How do you compare to the competition?
🔷 Top-of-mind awareness
New widget in SentiOne, Top-of-mind awareness, shows the brand's positioning against the competition in terms of reach and positive reception of the brand by consumers. ♥️
👉 You can now understand how aware of your brand the consumer is. Compare your results to others and look for improvements. Top-of-mind awareness refers to a brand being first in customers' minds when thinking of a particular industry or category 📳
Where to find it?
Go to Analysis module and click on the Customize button in the upper left corner 👉 check the first tab: General and select Top-of-mind awareness widget from the list 👉 click Save and voila! Wait for the data to be loaded and enjoy checking the results!
🔷 Gender comparison
Another piece of useful information for your competitive analysis! 💪
With Gender comparison widget, you can now check the ratio of women and men authors and compare your results to competitors audience. 🚺 🚹 Find out who is their target group and gather insights to your marketing strategy. 📈
Where to find it?
Go to Analysis module and click on the Customize button in the upper left corner 👉 check Audience tab and select Gender comparison widget from the list 👉 click Save and voila! Wait for the data to be loaded and enjoy checking the results!
🔷 (e)X Twitter
It's been a few weeks since Twitter social media platform changed its name to X. Now, with official brand guidelines available, we could switch its logo and name in our system. 🔁
You can now see a new X logo on mentions and the source name is changed from Twitter to X (Twitter). 👀
🔝 Improvements and bug fixes
🚀 If you have an access to Upload mentions feature, you can now see new checkbox in Source filter, called Imported. Find your uploaded data there.
🐛 Huge numbers (ones with more than 10 digits) are now displayed properly on Peaks Analysis page in the Brand Awareness report.
📆 Oct 18, 2023: Autumn bag of improvements
🔷 Shares on LinkedIn
LinkedIn shared posts are available in SentiOne! 🎉
You can now see the content of LinkedIn post that was shared by your authorized account. What's more, you can find a link to this post in mention's context 👇
🔷 SentiOne x ChatGPT: check your usage
In the previous What's new? release, we promised that you will be able to monitor your monthly ChatGPT features usage.
👉 What will be limited? Number of AI features usages (e.g. number of "AI summary" clicks)
👉 How can I check my limit? Go to Profile settings, choose ADD-ONS tab and check your total usage for AI features. There you can also learn more about the limits.
🔝 Improvements and bug fixes
🚀 AI Topics widget is now loaded on demand. It means that first you need to select “Click to load data” button to start analyzing topics. This improvement prevents from using too much of your AI features limit.
🚀 You will now get in-app notifications for Alerts focused on selected sources.
🐛 Countries and Languages lists on filters are now fully visible.
📆 Oct 4, 2023: TikTok all around
🔷 TikTok coverage boost
You can now observe massive amount of TikTok data in SentiOne.
We’re happy to share that we improved coverage for this source and now you can enjoy several times more data!
🔷 Mentions upload
You can now import mentions to SentiOne. These could be, for example:
🔹 surveys results (from Google form, Survey Monkey, Hotjar, etc.)
🔹 emails and other correspondence with customers, e.g. from Intercom
🔹 data and reviews stored in your company internal systems or CRM
What are the benefits? How to upload mentions?
Learn more about this feature here 👉 Can I import my own mentions to SentiOne?
Important!
Please note this feature is available for selected customers only. If you want to try it out, please contact our team via chat! 💌
🔷 Another Insight available in Reports
You now get a full page in Brand Awareness report dedicated to Brand Health only! 🎉 Enjoy the automatic analysis of current Brand Health compared to previous period results.
Thanks to that, you can save your time on manually describing difference between current and previous period for your end customer. PDF/PPTX reports no longer needs to be edited.
Where to find it?
Go to Reports module and click on the Create button in the upper left corner 👉 select Brand awareness template (no matter if you need periodic or once generated type) 👉 if you chose once generated report, make sure the selected date range is shorter than 31 days 👉 double check if Brand Health Index widget is selected 👉 click Generate button and voila! Wait for the report to be generated and enjoy your insightful analysis!
Please note that this two conditions must be met in order to get Peaks Analysis in your report 👉
- You need to create Brand Awareness report type with Brand Health Index widget selected
- Report can be either periodic or once generated type, but the selected period needs to be shorter than 31 days
🔷 SentiOne x ChatGPT: monthly limit
Closed BETA is slowly coming to an end, and soon we are going to introduce monthly limit of AI features usage.
👉 What will be limited? Number of AI features usages (e.g. number of “AI summary” clicks)
👉 How does it affect my work? We make sure it will affect your work as little as possible, as limits are going to be aligned with your current average usage. We will inform you about the limits and you will be able to monitor it. ✅
🔝 Improvements and bug fixes
🐛 Country rule is now disabled (greyed out) when Advanced Query is used. These two rules cannot be considered at the same time.
🐛 If you had a problem with displaying Insights for some projects - we're happy to say that it’s fixed and resolved. You can now click "Insights" on your Analysis and it works for every project with last 1-30 days period.
📆 Sep 20, 2023: New metric for Tweets - welcome Views!
🔷 Tweet's Views
You can now check how many times a specific Tweet was viewed. 👀
This metric is available for each Post (as Tweets are currently known as Posts) and this data is provided directly from X (formerly Twitter), so it's as accurate as possible!
🔷 SentiOne x ChatGPT: keyword' synonyms
Tired of creating queries and coming up with different forms of search phrases? We got your back - you can now generate synonyms for the keywords! ✨
Where to find it?
Go to Projects module and start editing existing project or create a new one 👉 hover your mouse over a keyword in one of the keywords rule where you include or exclude results to your project 👉 wait for the Generate synonyms with AI button to appear and click it 👉 choose what you'd like to add into project and voila! You have bunch of new keywords to expand your search results!
Don't forget!
This feature is available for ChatGPT BETA testers.
🔷 SentiOne x ChatGPT: improvements
From now on, AI summary is displayed in bullet points instead of plain text. It increases the readability and clarity of presented information.
Don't forget!
This feature is available for ChatGPT BETA testers.
🔝 Improvements and bug fixes
🚀 Some filters are now hidden on Engagement Rate in time widget, so unnecessary options do not mislead you. We hid Type of mention filter and Sources, besides Facebook, Instagram, Twitter and TikTok (because these are the ones that have Engagement Rate calculated).
📆 Sep 6, 2023: Insightful Reports
🔷 Peaks Analysis available in Reports
We know you wished to receive Insights straight to your mail inbox and we’re here to deliver! 🏇
You now get a full page in Brand Awareness report dedicated to Peaks Analysis only! 🔥 You can find it right after How much is your brand discussed online? page.
Thanks to Peaks Analysis, you can save your time on describing Mentions in time chart for your end customer. PDF/PPTX reports no longer needs to be manually edited. ✅
Where to find it?
Go to Reports module and click on the Create button in the upper left corner 👉 select Brand awareness template (no matter if you need periodic or once generated type) 👉 if you chose once generated report, make sure the selected date range is shorter than 31 days 👉 double check if Mentions in time widget is selected 👉 click Generate button and voila! Wait for the report to be generated and enjoy your insightful analysis!
Important!
Please note that this two conditions must be met in order to get Peaks Analysis in your report 👉
- You need to create Brand Awareness report type with Mentions in time widget selected
- Report can be either periodic or once generated type, but the selected period needs to be shorter than 31 days
🔝 Improvements and bug fixes
🚀 You can now check number of views for YouTube video presented as Views: on mention in SentiOne.
🐛 Instagram Stories are collected properly again. In the first half of August there was an issue with Instagram API which was successfully resolved by Meta Developers.
🐛 When Instagram social profile rule was focused on Mentions in Project configuration, it was collecting all posts written by the @author, instead of monitoring just the posts where @author was mentioned by someone else. Mentions option works correctly now, but you need to edit and save the project to make it work.
📆 Aug 23, 2023: Topics analysis by AI
🔷 Facebook events' descriptions
Facebook events are mentions in SentiOne, and you can now read events descriptions straight from the tool.
This improvement can help you find particular Facebook events when searching by keywords.
🔷 SentiOne x ChatGPT improvements
Dear BETA testers, AI Topics widget just landed and it’s here to help you find most discussed themes among mentions in your projects. ✨
AI Topics groups results into common themes and shows 5 most frequently appearing ones. You can check the ratios of positive and negative mentions, read the summary of each topic and if you’re more curious, also read the mentions related to the chosen topic.
Where to find it?
Go to Analysis module and click on the Customize button in the upper left corner 👉 find Reach and Trends tab and select AI Topics widget from the list 👉 click Save and voila! Wait for the data to be loaded and enjoy checking the topics!
Important!
Please note that AI Topics are searched in 300-400 mentions with the highest Influence Score in the project.
🔝 Improvements and bug fixes
🚀 When you click Show more words option on articles, SentiOne will open the source of this article in a new tab. This change is related to copyright law.
📆 Aug 9, 2023: Stay aware of competitors' target audience
🔷 Gender analysis in Comparative report
You can now check how many of people talking online about your brand are women and men, and compare these results to your competitors' audiences. 🚺 🚹
Where to find it?
Go to Reports module and click on the Create button in the upper right corner 👉 select Comparative report type (it's up to you if you want to generate it now - once, or receive periodical reports on your email) 👉 fill the form and click Generate 👉 Voila! Download the PDF and look for the Gender Analysis on one of the first pages of the report.
🔷 SentiOne x ChatGPT improvements
If you are an AI BETA tester, you may find these new features useful! ✨
🔹 You can now find description of most significant events in a selected time period thanks to AI summary in Insights' Peaks analysis. We will tell you exactly what happened so you don't have to analyze charts and mentions on your own.
🔹 AI summary is now available for the "(…) in time" charts. When you navigate through Analysis and need to get a summary for the exact peak or time range, you no longer need to switch to Mentions module to read AI summary!
🔝 Improvements and bug fixes
🚀 Bulk operation feature in Mentions module is not more intuitive thanks to options presented in form of radio buttons.
🚀 We upgraded Facebook Marketing API to v16 due to deprecation of older API versions. There are no significant changes for SentiOne users.
📆 July 26, 2023: Track your social media performance
🔷 Engagement Rate over time
Thanks to new widget you can now check how the average Engagement Rate fluctuated over chosen time period 💟
Based on the chart find out 👉
🔹if your overall trend of Engagement Rate in time is positive
🔹on which days exactly average Engagement Rate peaked
Where to find it?
Go to Analysis module and select any analysis dashboard 👉 click Customize in the upper left corner 👉 find Engagement tab and hover your mouse over time 👉 select Engagement Rate in time and voila! You widget is available in the analysis dashboard.
Important!
Please note that Engagement Rate is a metric calculated for social media posts only (meaning, for example comments are not included).
Supported sources considered when calculating average ER are: Facebook, Instagram, Twitter and TikTok.
🔷 AI summary improvements
Good news for our SentiOne x ChatGPT BETA testers! 😃
🔹It is possible to analyze not only 150-250 mentions, but even 300-400 most influential results within one AI summary 🔝
🔹Now you can choose the context of AI analysis by selecting one of the prepared prompts. Need more influence? Try to ask your own question with the customized option! 🔥
🔷 Precise crisis monitoring
You can now check - minute by minute - how mentions spread over time. 🕐
Use it to take your crisis monitoring to the new level, especially when the pace of discussion is really fast. 🏇
Where to find it?
Go to Analysis module and select any analysis dashboard 👉 open filters (click the proper icon in the upper right corner of any "in time" widget) 👉 find granulation, choose minute and apply your changes!
Important!
Please note that you can check mentions in minute granulation for past 48h only.
🔝 Improvements and bug fixes
🚀 Appearance of the option “Display previous period” has been improved.
🐛 Comments on Disqus are possible to monitor again.
📆 July 13, 2023: Summertime is for the small improvements
We're working on a few cool features to release before the end of the month. In the meantime, enjoy small improvements and fixes that we do day-by-day to make sure you use the high quality tool! 💗
🔝 Improvements and bug fixes
🚀 We upgraded to the newer version of the Facebook API. According to our best knowledge, there are no significant changes, and no issues should occur on the users side.
🚀 Improvements were made regarding collecting comments from certain Facebook pages. Results should now be available.
🚀 You can now see tooltips near Retweets filters in Project configuration, Mentions and Analysis, so you won't forget the Retweets limitation on historical data.
🐛 When you change the settings of Reach comparison widget, all works correctly now.
📆 June 28, 2023: Changes to the Team plan
🔷 Twitter data limited
There were significant changes introduced regarding Twitter. No public data (searched by keywords and profiles) is available. If you’re our Team plan customer, you can only collect Private Messages from your authorized profile.
🔷 AI summary feature: BETA tests
If you’re participating in SentiOne x ChatGPT BETA tests, we’ve got good news for you! We upgraded the model to a newer version, so you can now analyze almost 4 times more mentions! 🎉
🔝 Improvements and bug fixes
🐛 Data ranges in exported “Top hours of the day” widget are now accurate and the same as in Analysis.
🐛 YouTube searches for channels with “@” in the channel name are now supported.
📆 June 14, 2023: Alerts as precise as never before
🔷 Alerts for selected sources
Is TikTok critical to you and you need to spot crises in this specific source? Not a problem! You can now create Alerts for chosen domains. 🔥
It is possible to set alerts for different sentiments, mention types and sources, including now 👉 Facebook, Instagram, Twitter, TikTok, Reddit, reviews, blogs, forums, websites and video pages.
For example, thanks to all these options you can get customized email notification when number of negative mentions on Instagram hit 100! 📉
Click here to learn more about the Alerts.
Where to find it?
Go to Alerts module 👉 click Create standard alert 👉 enjoy creating alert tailored to your needs with options of mentions sentiment, type and sources!
🔝 Improvements and bug fixes
🚀 If you have folder opened and click “Create project”, that project will be saved in that folder by default. You can change this during project setup.
🚀 You can now check the mentions related to the specific places in the Top locations widget. Simply click on one of the chart bars to open the list of results!
🚀 You can now see full names of Insights’ trending hashtags in a more user friendly manner.
🚀 Interface appearance in React’s Configuration tab is improved.
🐛 TikTok is no longer missing in “Domain group” column in mentions xls/csv raw exports.
📆 May 31, 2023: User-friendly numbers formatting
🔷 Large numbers that are easy to read
Do you find it difficult to read "67592031 results" out loud quickly? Many of others too! That’s why you can now see large numbers separated by dots or commas, which makes them much easier to understand. This new formatting feature is available in Results summary and Reach summary widgets only. Try it out and let us know if we should expand it to all SentiOne charts! 🚀
Important!
In different countries, numbers are formatted in varied ways (some using comas, some dots, and some spaces). Make sure you select the right date format in your Profile Settings.
🔷 Limitation regarding Twitter data
Please be aware that you can no longer collect new Retweets in SentiOne. But don't worry! - All of your historical Retweets are still available in the tool.
🔝 Improvements and bug fixes
🚀 You can now see countries' full names on Top locations widget.
🚀 You can spot the increase in the number of results from Facebook and Twitter, especially in Spanish and English languages.
📆 May 17, 2023: Where on Earth is your audience?
🔷 New widget: Top locations
You can now check the places where most of the mentions' authors were located.
Enjoy to switch between following areas 👉
🔹 continents
🔹 countries
🔹 regions (such as states or provinces)
🔹 cities
All of that to get to know your audience better! 💗
Click here to learn more about the Widgets.
Where to find Top locations widget?
Go to Analysis 👉 display any dashboard 👉 click Customize button in the top left corner 👉 find Audience tab 👉 hover your mouse over it, look for Top locations and click on it 👉 widget should appear on your dashboard!
🔝 Improvements and bug fixes
🚀 You can now resize the Ideal Customer Profile widget to better fit into your screen size.
📆 Apr 19, 2023: Maintenance work
Easter was a great time to have a few days offs! 🐥 💐 However, we always make sure you receive the best possible support, so in the last two weeks we provided bunch of improvements and fixes.
🔝 Improvements and bug fixes
🚀 We've been working on improving the Twitter data coverage. SentiOne still provides continuous access to the official API.
🚀 Once there were URLs available just for Reddit posts, now it's time for level up. When using Go to source option, you will be redirected to exact Reddit comment.
🐛 Simple Reply popup window is now closed after your message is sent.
📆 Apr 5, 2023: Find the most liked & shared content easy
🔷 Advanced mentions sorting
You can now sort social media content by number of followers, likes and shares 💗
Brand new sorting options can be found in Mentions module or Analysis' widgets. For example, they can help you with 👉
🔹finding posts with the biggest number of likes
🔹preparing list of creators with the highest number of followers
🔷 ChatGPT BETA tests
In the upcoming week we will contact selected customers regarding ChatGPTxSentiOne experimental feature. Stay tuned! ✨
🔝 Improvements and bug fixes
🐛 It is now possible to set up the same minimum and maximum values for Likes, Comments, Shares and Followers advanced filters in Mentions.
📆 Mar 22, 2023: Reddit is here!
🔷 More data in SentiOne
You can now find Reddit results in SentiOne 🔥 With this integration we give you the opportunity to monitor posts & comments, track users profiles and your owned account content with private messages.
Go and check Reddit documentation for important details, but here's a short version for those who need it 👉
🔹if you want to search Reddit content by keywords, you don't need to configure anything, we collect data automatically based on your projects' keywords 😎
🔹if you want to search for users profiles, authorize Reddit account first, and then use social profile Reddit rule step by step HERE
Where to find Reddit data?
Go to Mentions 👉 find Source filter on the right 👉 select Reddit checkbox
Watch out! Some of the historical Reddit mentions can be found in Forums source category. If you need precise sum of all Reddit results, it's better to use Website address (URL) filter.
🔷 Introducing new type of mention: Retweets
You can now find Retweets as a separate category in Type of mention filter! Bring your Analyses to a more customized and advanced level. Thanks to that, searching for Retweets and creating charts have never been easier.
🔝 Improvements and bug fixes
🚀 You can now see who and when created the folder - just hover the chosen folder on the list with your mouse.
🚀 Search bar on projects list is now displayed no matter how many projects you have (previously it showed up only when you had more than 4 projects).
🐛 There is no longer an issue with displaying axis' labels on the charts in Shared Analyses.
📆 Mar 10, 2023: Mentions filters brought to the next level
🔷 Advanced filters in Mentions panel
You can now filter social media content by number of followers, likes, comments and shares! 🎉
4 brand new filtering options are available under Show advanced filters button at the bottom of the Mentions module.
Set up of the exact range is possible in two ways 👉
🔹using a slider
🔹editing text values
Searching for micro influencers or top commented posts was never that easy!
🔝 Improvements and bug fixes
🚀 You can now easily access this page via link on the bottom of app sidebar. Simply look for WHAT'S NEW? button.
🐛 After issue with counter in Mentions module, number of statements is now displayed correctly.
🐛 It is again possible to change gender of the mention's author.
📆 Feb 22, 2023: Bugs away!
🔷 Adding projects to folder made easy
Select all button is now available with searching while creating a folder ☑️
Do you struggle with a lot of projects names starting with the same prefix? Would like to get them all into a folder with one click?
You can now search for a project name, press Select all and voila! You have it all in the folder.
Click here to learn more on how to manage projects folders.
🔝 Improvements and bug fixes
🐛 You can now search for nested folders using search bar on Projects list.
🐛 You can now create nested folders (was not available for a moment).
📆 Feb 13, 2023: Insightful audience analysis
🔷 Insights: introducing Authors
With newly added Authors insight, you can now quickly check a few pieces of information 👉
🔹 How many unique authors are taking part in the discussions? See the number of people who posted mentions across all sources. Please note that in some cases SentiOne cannot obtain the author's name (e.g. when it comes to comments created by private Facebook users) and these authors are not counted in the result.
🔹 What are the most impactful Facebook authors categories? It helps you understand in which business categories Facebook authors recorded the highest reach. In addition, you can check if they're spreading the word in a rather positive or negative way. Place the cursor on the chart to see details regarding reach and sentiment.
Click here to learn more about the Insights.
Where to find Authors insight?
Go to Analysis 👉 display any standard dashboard 👉 click Insights button in the top right corner
🔷 Filter by Facebook authors categories
You can now filter Facebook mentions by authors categories. Thanks to that you can see in which industries your brand was discussed the most often. Use it to analyze your audience more efficiently 💪
Where to find it?
Go to Mentions 👉 look for Facebook authors categories among the other filters in the right-side panel 👉 click on it to see what authors categories are found in currently chosen project
🔝 Improvements and bug fixes
🚀 You can now see huge numbers in Best Sources insight in a more user friendly manner.
🐛 Percentage growth values in Best Sources insight are displayed correctly now.
📆 Jan 25, 2023: Retweets sentiment change made easy
🔷 Sentiment bulk change for Retweets
You can now change the sentiment of all the same Retweets with one click! 🔥
We know that changing Retweets' sentiment manually was a nightmare. We added the bulk operation for this mention type only, because Retweets are kind of the same statements with the same content, so the risk of damage to other users is close to zero.
Click here to learn more about the sentiment.
🔝 Improvements and bug fixes
🚀 From now on, you can see nested folders on projects choosers in the more intuitive way (example: selecting projects for comparative analysis).
🐛 You can filter threads by mention type in SentiOne React normally again.
🐛 Nested comments on Wykop.pl are now posted and displayed correctly.
📆 Jan 11, 2023: New insights & folders nesting just landed
🔷 Insights: Best Sources
You can now discover the best-performing sources rated in 3 categories 👉
🔹 The most impactful source with insight about it's reach, sentiment and gender share 👑
🔹 The source of the biggest growth, together with info if the growth was rather positive or negative 📈
🔹 See the source with the biggest difference in number of commenting women and men 🚺 🚹
Click here to learn more about the Insights.
Where to find Best Sources insight?
Go to Analysis 👉 display any standard dashboard 👉 click Insights button in the top right corner
🔷 Facebook authors categories
You can now find the author description under the Facebook page name.
The so called Facebook page category tells you what the business (author of the mention) does - e.g. it's News & Media website, or Italian Restaurant. Thanks to that you can check which business branches are talking about your brand the most.
You also will be able to filter by the authors categories soon 🔥
Where to find Facebook authors categories?
Go to Mentions 👉 take a look at any Facebook mention created by a page (not a private user) 👉 the category is under the page name
You can also spot it in Analysis, for example on Top Authors widget.
🔷 Projects folders nesting
You can now create folders... in the folders 😍 Simply click on the Create folder button and you will see the possibility to select parent folder. Build the perfect hierarchy and use it to organize your projects even more effective. Note that maximum level of nesting is 5.
Click here to learn more on how to manage projects folders.
🔝 Improvements and bug fixes
🚀 You can now see some mentions marked as Quote Tweets, so you can easily differentiate them from Tweets or Retweets, and make your analysis even deeper.
🚀 If you set up your Instagram Ads both to display as Post and Story, you will see 2 mentions in SentiOne. Are they duplicates? Not really. They have different metadata such as number of likes or comments, and we mark them differently - as Ad Story or Ad Post - so you shouldn't be confused. It's going to work for newly crawled mentions. Previously SentiOne collected Ad Stories only.
Updated 8 days ago