What should I prepare before setting up the routing?

To set up routing on a business client account, it is very important to understand how a company and its specific departments work

Based on this knowledge, you need to:

have proper projects set up - monitoring exact projects that your team is willing to support using SentiOne React;
add users to company account, who will be responsible for replying to threads and assign users to proper teams - they should be divided based on their departments (e.g. Client Service, Marketing, HR);
define responsibilities, types of social media which they support .

When a company account is created the last step is to define routing table: which project should be assigned to which team automatically and define its priority.

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Important

When routing is set up, every team has separate queues where threads are assigned to, when the agent has no thread in service, they will automatically get a new thread to work on.