How to set up routing?

It is quite simple!

🔷 Go to Configuration and find the "Thread routing" tab.
🔷 Choose projects and assign them to proper teams (you can assign more than 1 project to 1 team BUT you can’t assign 1 project to more than 1 team).
🔷 Set up hierarchy and priorities.

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Don't forget!

Every team included in routing has its own queue (or two queues when you use different priorities in routing).