How to set up routing?

It is quite simple!

Go to Configuration and find the "Thread routing" tab.
Choose projects and assign them to proper teams (you can assign more than 1 project to 1 team BUT you can’t assign 1 project to more than 1 team).
Set up hierarchy and priorities.

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Don't forget!

Every team included in routing has its own queue (or two queues when you use different priorities in routing).