How can I reply to mentions using Simple Reply feature?
Simple Reply
After authorizing your social media profiles, you can reply to selected mentions directly from the Mentions panel on behalf of your brand page. This feature allows you to send quick responses to specific content types within your current project:
- Posts
- Comments
- Private messages
- Shares
Prerequisite: This feature requires your brand's social media profiles to be fully authorized within the SentiOne platform.🔗 To learn more about this process, check out our guide on Authorizing Your Social Media Profiles.
Need advanced customer service tools?
For more complex customer service workflows, we recommend checking out our SentiOne React solution.
It offers a much broader range of features, including advanced thread management across multiple connected social profiles simultaneously.