How to use response templates - step by step
1️⃣ After saving a template, it becomes available in the "Reply" option automatically:
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2️⃣ Choose the category:
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3️⃣ Choose the name of the template (you can see a preview of the answer by hovering over):
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4️⃣ The chosen reply is pasted into the text window (you can freely edit its content before submitting)
Updated about 3 years ago