How to use response templates - step by step

1️⃣ After saving a template, it becomes available in the "Reply" option automatically:

889

2️⃣ Choose the category:

1599

3️⃣ Choose the name of the template (you can see a preview of the answer by hovering over):

1113

4️⃣ The chosen reply is pasted into the text window (you can freely edit its content before submitting)